Privacy Policy
Broadgate Lettings is committed to ensuring that your privacy is protected and will treat all information held about you in accordance with this policy, which is in line with current UK legislation.
This Privacy Policy explains:
How we collect personal information
How we use the information which we collect
Your rights and how you can manage the use of your personal information
Procedures that we have in place to safeguard your privacy
How you can contact us or make a complaint
- The information we collect
We only gather the personal information we need for business purposes in order to provide you with the services you have requested or to comply with our regulatory obligations, as well as appropriate news and information where you have agreed to this. The personal information we typically collect includes:
– Your name and email address
– Contact telephone numbers for you
– Sectors and geographic regions that you are interested in
– Your future communication preferences
- How we use information
We use the information we gather to provide you with the services you have requested. Depending on which service you receive we may need to share your personal information with our subcontractors who are involved in the provision of our services such as contractors, payment providers and credit reference agencies. We need to process your personal information in this way to enter into and perform our obligations under the contract we have with you.
If you have opted in via our website or over the telephone to receive marketing communications from us, we will handle your personal information to provide you with marketing communications in line with any preferences you have told us about. When we send you marketing emails we rely on your consent to contact you for marketing purposes. You are not under any obligation to provide us with your personal data for marketing purposes. You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at info@broadgatelettings.com or, where relevant, by following the unsubscribe link in every marketing communication you receive from us.
Broadgate Lettings will only process your information if we have a business reason to do so. Generally, this occurs when you make a request of us, such as to find a property suitable for your needs. Where we need to manage your account information we will do so in compliance with the obligations placed on us by law.
We do not sell or share your personal information to companies outside of Broadgate Lettings and we only share your personal information within Broadgate Lettings as necessary.
We may, from time to time, contact you by post, e-mail or telephone to ask you for your feedback and comments on our services. If you no longer wish to receive marketing or other correspondences, please let us know. The simplest way to do this is to send an email message to info@broadgatelettings.com
- Deleting or amending your data
To make a request for Broadgate Lettings to remove any personal data we hold about you please use email info@broadgatelettings.com. You can amend your data at any time by emailing details to this address.
- How we protect your information
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share your password with anyone.
- Your rights
You have certain rights in respect of the management of the personal data we hold about you. You can exercise any of these rights by contacting us. The easiest way to get in touch is by emailing us at info@broadgatelettings.com
- The Right of Access
You are entitled receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information. You also have the right to access your personal information which we are handling.
- The Right of Rectification
You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
- The Right to Data Portability
You have the right to receive the personal information we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your personal information.
- The Right of Erasure
You have the right to require us to erase your personal information which we are handling in the following circumstances:
- we no longer need to use your personal information for the reasons we told you we collected it for
- where we needed your consent to use your personal information and you have withdrawn your consent
- You object to our use of your personal information and we have no compelling reason to carry on handling your personal information
- Our handling of your personal information has broken the law
- We must erase your personal information to comply with a law we are subject to.
- How long we retain your data
Where you have contracted with us for our services, we will retain your data as long as is required to comply with our regulatory and statutory obligations to ensure that we are able to assist you should you have any questions, feedback or issues in connection with any services we have provided to you.
If you tell us that you no longer wish to receive marketing communications from us, we promise to stop sending them to you.
Where we have processed your data for any other reason (such as where you have contacted us with an initial enquiry) we will retain your data for up to 12 months
- Cookies
A “cookie” is a small text file stored in your browser by sites that you visit. The information it stores is used to identify your preferences and help you navigate through our site. We use cookies to obtain information as to how you use our site, improve your online experience, and to personalise your browsing on repeat visits. By continuing to browse the site, you are agreeing to our use of cookies. We only use (and store) non-essential cookies on your computer’s browser or hard drive if you provide your consent.
We use cookies based on your ‘implied consent’. This means that if you continue to use our website, we will assume you are happy for us to set cookies. If you aren’t, then there are a number of things you can do.
You can set your web browser (eg Chrome, Firefox, Internet Explorer etc) to disable all cookies; allow only ‘trusted’ sites to set them; or to accept cookies from websites only for the duration of your visit. However, please be aware that if you choose to delete or restrict cookies, some features of our website may not work.
- How to make a complaint
Under UK law we are subject to the regulatory body that oversees data protection law. Any concerns regarding use of your personal data should be directed to the Data Protection Officer in the first instance.
Alternatively, if you wish to make an external complaint about the way we have processed your personal information you can contact the Information Commissioners Office at https://ico.org.uk/concerns
For more information about our in-house complaints procedure, please click here for details.